Privacy Policy

Last updated: 28 August 2026

THAT STREET PTY LTD (ABN 67 677 619 439) trading as That Street Buyers Agents (“That Street”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws to the extent they apply to our activities.

1. Who we are

That Street Buyers Agents provides property buying and buyer advocacy services, including property searching, full buyer advocacy, private negotiation and auction bidding.

Our contact details are:

That Street Buyers Agents
THAT STREET PTY LTD
ABN 67 677 619 439
242 Sydney Road, Brunswick VIC 3056
jason@thatstreet.com.au
0452 421 994

2. Personal information we may collect

The types of personal information we collect depend on how you interact with us.

This may include:

Contact information

your name;
email address;
telephone number;
residential or postal address; and
preferred method of communication.

Property requirements

We may collect information about:

suburbs or locations you are considering;
your property preferences;
property type;
bedroom, bathroom and parking requirements;
your approximate purchasing budget;
purchasing timeframe;
whether you are a first home buyer, owner-occupier or investor; and
other information relevant to understanding your property brief.

Financial and transaction information

Where relevant to our services, we may collect information about:

your purchasing budget;
finance or pre-approval status;
lender or mortgage broker details;
available deposit or funding position;
property transaction details;
source of funds or source of wealth where legally required; and
invoices and payment records.

We do not generally require detailed online banking credentials or passwords and you should never provide these to us.

Identity and verification information

Where required to provide our services or comply with legal obligations, including anti-money laundering and counter-terrorism financing requirements, we may collect information such as:

your full legal name;
date of birth;
residential address;
identification documents;
information about beneficial owners or controllers;
information about persons acting on your behalf;
identity verification results; and
other customer due diligence information.

Communications

We may retain information contained in:

emails;
telephone calls;
text messages;
enquiry forms;
meeting notes;
property briefs;
correspondence with agents and professional advisers; and
other communications with you.

Website and technical information

When you use our website, we or our service providers may automatically collect information such as:

your IP address;
browser type;
device type;
operating system;
pages viewed;
referring website;
approximate location based on IP address;
dates and times of visits; and
interactions with the website.

Marketing preferences

We may collect information about whether you have subscribed to communications, responded to advertising or requested not to receive marketing.

3. How we collect personal information

We generally collect personal information directly from you.

This may occur when you:

submit an enquiry through our website;
book a consultation;
contact us by telephone, email or message;
meet with us;
engage us to provide services;
provide a property brief;
communicate with us during a property search;
attend an auction or inspection with us; or
otherwise provide information to us.

We may also receive information from third parties where appropriate, including:

a person who referred you to us;
real estate agents;
mortgage brokers;
conveyancers or solicitors;
lenders;
property professionals;
identity verification providers;
publicly available databases;
property information providers; and
government or regulatory sources.

Where practicable, we will collect personal information directly from you.

4. Why we collect and use personal information

We may collect, hold and use personal information to:

respond to enquiries;
arrange consultations;
understand your property requirements;
assess whether our services are suitable for you;
provide buyer advocacy and related services;
search for properties that fit your brief;
liaise with real estate agents and other parties;
conduct negotiations or auction bidding;
assist with the property purchasing process;
communicate with your advisers and service providers;
administer our client relationships;
issue invoices and process payments;
maintain business and transaction records;
perform customer due diligence and identity verification;
comply with AML/CTF and other legal obligations;
detect or prevent fraud or misuse of our services;
improve our website and services;
analyse website performance and usage;
respond to complaints or disputes;
send marketing communications where permitted; and
comply with legal, regulatory and professional obligations.

If you do not provide information that we reasonably require, we may be unable to respond to your request or provide some or all of our services.

5. AML/CTF information

From 1 July 2026, certain services provided by real-estate professionals, including buyer's agents, may be subject to Australia's anti-money laundering and counter-terrorism financing regime.

Where these requirements apply to us, we may need to collect, verify, use and retain information for customer due diligence, risk assessment, ongoing monitoring, reporting and record-keeping purposes.

This may include identity information, beneficial ownership information, transaction information and information concerning source of funds or wealth.

We may also be required to provide certain information to AUSTRAC or another government or law-enforcement authority.

Where the law prevents us from telling you that particular information has been disclosed or that a report has been made, we will comply with those restrictions.

6. How we disclose personal information

We may disclose personal information where reasonably necessary to conduct our business or provide our services.

Recipients may include:

our employees, contractors and representatives;
selling agents and real estate agencies;
conveyancers and solicitors;
mortgage brokers and lenders;
building and pest inspectors;
valuers;
accountants and professional advisers;
identity verification or customer due diligence providers;
technology and cloud-service providers;
website hosting providers;
CRM and communications providers;
email and marketing platforms;
analytics providers;
payment and accounting providers;
insurers;
government agencies and regulators;
AUSTRAC;
law-enforcement agencies where legally required; and
other persons you authorise us to communicate with.

We do not sell personal information to third parties.

7. Service providers and overseas disclosure

Some technology providers we use may store, process or access information outside Australia.

These may include providers of:

cloud hosting;
email;
analytics;
website hosting;
customer relationship management;
communications;
scheduling;
identity verification; and
other technology services.

Depending on the providers used from time to time, information may be processed or stored in countries including the United States and other jurisdictions in which those providers operate infrastructure or support services.

Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps required by law in relation to that disclosure.

8. Cookies and website analytics

Our website may use cookies and similar technologies.

A cookie is a small amount of information stored on your browser or device that allows a website to recognise your device or remember certain information.

We may use cookies and analytics technologies to:

operate the website;
understand how visitors use the website;
measure website traffic;
identify technical issues;
improve website performance;
understand the effectiveness of advertising or marketing; and
provide a better user experience.

Third-party analytics or advertising providers may also collect information about your use of the website in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings. Disabling some cookies may affect website functionality.

9. Direct marketing

We may use your contact details to communicate with you about our services, property-related information, market updates or other information we believe may be relevant to you where permitted by law.

We will not send electronic marketing communications where we do not have the required consent or other legal basis.

Our commercial electronic messages will include a way to unsubscribe where required.

You can ask us to stop sending marketing communications at any time by:

using the unsubscribe option in the relevant communication; or
contacting us directly.

We will process unsubscribe requests within the timeframe required by applicable law.

Administrative or service-related communications may still be sent where they are necessary to an existing engagement.

10. Sensitive information

We do not generally seek to collect sensitive information unless it is reasonably necessary for our activities, you consent to the collection, or collection is otherwise authorised or required by law.

If sensitive information is provided to us unnecessarily, we will deal with it in accordance with applicable privacy requirements.

11. Security

We take reasonable steps to protect personal information against:

misuse;
interference;
loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.

Security measures may include appropriate technical, organisational and access controls.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when sending confidential or personal information electronically.

12. Retention of information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, regulatory, insurance and record-keeping obligations.

Certain records may need to be retained for specified periods under property, taxation, corporate, AML/CTF or other laws.

When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it.

13. Accessing your personal information

You may request access to personal information we hold about you.

To make a request, contact us using the details below.

We may need to verify your identity before providing access.

In some circumstances, the law allows or requires us to refuse access to certain information. If this occurs, we will generally explain the reason where we are legally permitted to do so.

14. Correcting your information

We take reasonable steps to ensure personal information we hold is accurate, complete and up to date.

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.

We may take reasonable steps to verify the requested change.

15. Data breaches

We maintain processes for responding to suspected or confirmed data breaches.

Where the Notifiable Data Breaches scheme or another applicable law requires us to notify affected individuals and the Office of the Australian Information Commissioner of an eligible data breach, we will do so in accordance with our legal obligations.

16. Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us.

We will review the matter and aim to respond within a reasonable period.

We may ask you for additional information so that we can investigate your concern.

If Australian privacy legislation applies to the matter and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

17. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

our services;
our technology providers;
our information-handling practices;
applicable laws; or
regulatory requirements.

The latest version will be available through our website.

The date at the top of this policy indicates when it was last updated.

19. Contact us

For privacy enquiries, access or correction requests, or complaints, contact: